Patient Survey 2024

Between August and November 2024, over 3000 randomly selected patients were asked to provide feedback on their experiences with Albany House Medical Centre.

Patients were invited to complete a questionnaire covering multiple areas of the Practice helping us understand what we are doing well and where improvements may be required.

The results from the survey are included below and we would like to thank all patients who took part and provided their thoughts, opinions and feedback.

Albany House Medical Centre offered over 80,000 appointments across the practice between 1 April 2023 and 31 March 2024 with 11,789 unique patients receiving a consultation or generating clinical work such as requesting a follow on MED3 (“fit note”) or requesting the completion of some paperwork such as a driver’s medical from the practice. During this period a total of 1,656 patients did not arrive (DNA) for one or more appointments following it being booked, accounting for 2,281 appointments and totalling over 400hours of wasted clinician time.