Please use the link below to access the NHS England guide “You and Your General Practice”.
This Patient Charter aids patients to better understand how general practice works and how to make the most of the care we provide.
This national resource explains what you can expect when contacting us, who may be involved in your care, and how you can support the practice — for example, by attending appointments on time or using online services.
It also outlines how to give feedback or raise concerns, either with us directly or through organisations like Healthwatch or your local Integrated Care Board (ICB).
Adding this link is part of a national requirement for all GP practices, and we encourage you to take a few minutes to read it.
The guide is available in multiple languages and aims to make accessing care clearer and more effective for everyone.