Patient triage

Albany House utilises Anima Health to triage all appointment requests. Please use the link above to submit your triage request.
Requests are open from 07:30 daily, with additional capacity being opened at 08:15 and 09:00. Requests are closed once we reach our daily capacity. Further requests may be opened later in the day depending on the outcome of the initial triage requests.

Following submission of your triage request, our triage doctor aims to reply within one hour with replies being delivered via SMS or email. Please ensure you monitor your SMS messages and email for any updates from the triage doctor.

Urgent appointments

Urgent appointments with GPs are for one problem only. There will not be time to deal with multiple problems, sick notes or see other members of the family. If you have more than one problem you will have to submit a further Anima Health triage request.

Booking in advance

We do not have appointments with GPs available for advance booking. Our treatment area offers appointments up to 2 weeks in advance.
Requests to book in our Treatment area can be made with our care navigation staff via telephone or in person at reception. Please avoid calling between 08:30 and 09:30 as our lines can be very busy.

Some clinics, including smear clinics, are bookable via SystmOnline and the NHS App. If a booking is made inappropriately this may be canceled at short notice.

We also may contact patients directly via SMS to offer direct bookable appointments, which can be booked using a link included in the message without the need to speak to a care navigator.

Telephone options

  • Option 1 Home Visits (open until 13:00 daily)
  • Option 2 Cancellations line (Voicemail service)
  • Option 3 Health Professional line (used only for other healthcare providers to contact us to discuss patients)
  • Hold for appointments and all other enquiries