Wasted Appointments

Appointments are often wasted as people do not attend following booking an appointment.

These appointments could have been used by other patients and cause delays for other patients in obtaining an appointment and deprives other patients of essential medical services.

MonthAppointments WastedTotal Time Wasted
May 202318644 hours
June 202322856 hours
July 202318750 hours
August 202317242 hours
September 202328163 hours
October 202334232 hours
November 202322365 hours
December 202319463 hours
January 202419759 hours
February 202419449 hours
March 202435160 hours
April 202424059 hours
TOTAL2795642 hours

Patients who fail to attend appointments on multiple occasions will be sent a DNA (did not attend) letter reminding them that in future they must cancel appointments if they are unable to attend.

Should failure to attend continue we will consider advising you to register with another surgery.

To avoid being sent a DNA letter please ensure that you cancel your appointment a minimum of an hour before the appointment time. Anything cancelled after this time could count as a DNA.